Return & Refund Policy

At Al Taqwa, we want every customer to have a smooth and reliable shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. General Return Policy

Because our products include consumable herbal powders and natural oils, we take hygiene and product safety seriously.

For this reason, opened, used, partially used, or tampered-with products may not be eligible for return or refund.

Products that are unopened and remain in their original condition may be considered for return depending on the circumstances and applicable return requirements.

2. Damaged Products

If your package arrives damaged, please contact us as soon as possible after receiving the order.

To help us investigate the issue, please provide:

  • Your order number

  • Your name and contact information

  • Clear photographs of the damaged product

  • Clear photographs of the outer packaging

  • A brief description of the problem

After reviewing the information, we may offer an appropriate solution, which may include a replacement or refund.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us promptly.

Please provide your order number and photographs of the product received. Once the issue is verified, we may arrange a replacement or another suitable resolution.

4. Missing Items

If an item is missing from your order, contact us with your order number and details of the missing product.

We will review the order and shipping information and, where appropriate, arrange a suitable resolution.

5. Refunds

If your refund request is approved, we will process the refund through the applicable payment method or another suitable method agreed upon with the customer.

The time required for a refund to appear in your account may depend on your bank, payment provider, or financial institution.

6. Non-Returnable Products

The following products or situations may not qualify for return or refund:

  • Opened or used herbal powders

  • Opened or used bottles of oil

  • Products damaged through customer misuse or improper storage

  • Products with removed or damaged seals

  • Products returned without the original packaging where required

  • Products returned after the applicable return period

7. Incorrect Customer Information

Customers are responsible for providing an accurate name, phone number, and delivery address.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery arrangements or charges may apply.

8. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed, packed, dispatched, or handed over to the courier.

9. Return Shipping

Where a return is approved, we will provide instructions regarding the return process.

Depending on the reason for the return, return shipping costs may be the responsibility of the customer.

10. How to Contact Us

For return, replacement, or refund requests, please contact:

Email: brooklynstorewajid@gmail.com

Please include your order number, product name, and a clear explanation of the issue.

We review each request individually and aim to resolve valid issues fairly and efficiently.